Talent Acquisition and Onboarding Analyst

Talent Connector Analyst

Skill required: Talent Acquisition - Onboarding
Designation: Talent Connector Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Responsible for coordinating new hire onboarding activities, ensuring a smooth transition by managing documentation, scheduling orientations, and facilitating communication between departments. The Senior Onboarding Associate is responsible for leading and optimizing the onboarding process for new hires, ensuring a seamless and engaging experience from offer acceptance to full integration into the organization. Key Roles and Responsibilities •Read, understand and analyze client processes as per the business rules. •Process/Audit employee tickets and service requests related to onboarding administration via HR systems and ticketing platforms (e.g., Workday, ServiceNow) •Ensure timely collection, verification, and processing of employee documentation. •Maintain accurate onboarding records and update internal systems •Address queries related to onboarding and escalate issues when necessary. •Define and continuously improve onboarding frameworks, policies, and procedures aligned with organizational goals. •Provide expert guidance and support to onboarding teams, ensuring consistency and compliance across all onboarding activities. •Escalate issues and seek advice when faced with complex issues/problems. •Participate in client conference calls and prepare minutes of meeting . •Ensure LWl s are followed and updated regularly and train the team members on process updates. •Help/Perform "Root Cause Analysis" on issues faces and suggest appropriate corrective action for current remediation & future control •Must be able to propose process improvement ideas which can reduce time, improve accuracy or enhance controls •Update process metrics on daily basis & maintain MIS •Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent •Update process metrics on daily basis and maintain MIS. •Always demonstrate the highest level of customer service. •Pay close attention to detail and follow through to resolve any outstanding issues. •Goes beyond immediate requests and activities to ensure both own and related tasks are completed. •Ensure and maintain the security and confidentiality of client data. •Update client applications accurately and quickly in accordance with the appropriate User Guides. •Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective & transparent
What are we looking for? • Follow LWls while processing & highlight any anomalies in LWls/process documentation to the SME/Leads. • Participate in Team building activities Knowledge/Skills Requirements: • Good organizational & prioritization skills. • Analytical and problem-solving skills. • Multi-cultural awareness. • Passion for customer service. • Team player. • Results & detail-oriented • Focus on high data accuracy. • Quality driven — in communications and all system transactions. • Strong written and verbal skills in English Language. Core Competencies – • Professional Qualities • Good oral and written communication skills • Ability to identify and effectively use resources • Excellent customer service skills
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts