Talent Acquisition and Onboarding Associate

Talent Connector Associate

Skill required: Talent Acquisition - Onboarding
Designation: Talent Connector Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Responsible for coordinating new hire onboarding activities, ensuring a smooth transition by managing documentation, scheduling orientations, and facilitating communication between departments. The Senior Onboarding Associate is responsible for leading and optimizing the onboarding process for new hires, ensuring a seamless and engaging experience from offer acceptance to full integration into the organization Key Roles and Responsibilities • Read, understand and analyze client processes as per the business rules. • Process/Audit employee tickets and service requests related to onboarding administration via HR systems and ticketing platforms (e.g., Workday, ServiceNow) • Ensure timely collection, verification, & processing of employee documentation. • Maintain accurate onboarding records & update internal systems accordingly. • Participate in Team building activities • Maintain accurate onboarding records and update internal systems accordingly. • Address queries related to onboarding and escalate issues when necessary. • Define and continuously improve onboarding frameworks, policies, and procedures aligned with organizational goals. • Provide expert guidance and support to onboarding teams, ensuring consistency and compliance across all onboarding activities. • Escalate issues and seek advice when faced with complex issues/problems. • Participate in client conference calls and prepare minutes of meeting . • Ensure LWVs are followed and updated regularly and train the team members on process updates • Help/Perform "Root Cause Analysis" on issues faces and suggest appropriate corrective action for current remediation and future control • Update process metrics on daily basis and maintain MIS • Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective & transparent • Always demonstrate the highest level of customer service. • Pay close attention to detail and follow through to resolve any outstanding issues. • Goes beyond immediate requests and activities to ensure both own & related tasks are completed. • Ensure and maintain the security and confidentiality of client data. • Update client applications accurately & quickly in accordance with the appropriate User Guides. • Must have clear understanding of the existing performance metrics in the process, how they are measured & improvise the measurement system to make it more effective & transparent • Follow LWls while processing & highlight any anomalies in LWls/process documentation to the SME/Leads
What are we looking for? • Knowledge/Skills Requirements: • Good organizational & prioritisation skills. • Analytical and problem-solving skills. • Multi-cultural awareness. • Passion for customer service. • Team player. • Results & detail-oriented • Focus on high data accuracy. • Quality driven — in communications and all system transactions. • Strong written and verbal skills in English Language. • Professional Qualities • Good oral and written communication skills • Ability to identify and effectively use resources • Excellent customer service skills
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts