Team Manager - Customer Service in Relationship Banking

Team Manager-RELATIONSHIP BANKING GROUP-Customer Service

Grade-M3

Location- Thane

Function- Customer service

CTC- 7.70 lakhs 

Job Description :

• Managing a Team of Customer Service Executive who would be handling calls of the clients and addressing clients queries.
• Handling Emails communication queries. 
• Liaise with Department in resolving the cases within defined TAT
• Preparing MIS/Dashboard and publishing it to respective stakeholders.
• Working on Projects as per business requirements.
• Working on NPS Matrix.

Job Role :

• Has customer centricity (Keeps the Customer First) in all perspective
• Has good communication skills (written and verbal)
• Should have good knowledge of MS Excel, Power Point