Order to Cash (O2C) Billing and Revenue Assurance Specialist

Team Member - O2C

Responsibilities

1. Billing Operations

• Ensure timely generation of monthly electricity bills for all consumer categories according to defined billing cycles.
• Validate meter reading data from AMI, AMR, and manual sources to ensure completeness and accuracy.
• Review and resolve billing exceptions, abnormal consumption cases, and missing/invalid readings.
• Process provisional, interim, and special bills as required.

2. Revenue Assurance

• Unit reconciliation from purchase to sale including consumption from Open access, Roof top solar system to calculate distribution loss of network.
• Coordinate with Metering and Field Operations teams to resolve discrepancies.
• Support revenue audits, reconciliations, and reporting of billed vs. unbilled consumers.
• Calculation and posting of unbilled revenue in SAP ISU CCS.
• Debtors’ reconciliation and posting necessary JV in SAP ISU CCS.
• Security deposit and interest calculation, TDS posting and different JV related to Deposit and interest.
• Track and minimize revenue leakages arising from billing errors.

3. Regulatory Compliance

• Implement tariff orders, revisions, subsidies, rebates, duties, and government schemes accurately in the billing system.
• Ensure adherence to Electricity Act, MERC regulations, schedule of charges, SOPs, and audit requirements related to billing.
• Maintain regulatory reports and documentation for inspections and compliance audits.

4. Consumer Experience & Query Resolution

• Assist in resolution of billing‑related customer complaints and escalations within defined SLAs.
• Provide clarifications to customer service teams and support grievance redressal forums.
• Ensure transparent communication through clear bill formats and messaging.

5. Data & System Management

• Maintain accurate consumer master data (KYC, tariff, meter linkage, category).
• Validate and ensure correct functioning of billing systems (SAP IS‑U).
• Knowledge of analytical tools like SAP BIW/BO.
• Perform UAT for system changes, tariff updates, and enhancement requests.
• Coordinate with IT teams for issue resolution and scheduled system activities.

6. Digital Enablement & Process Improvement

• Drive digital adoption in billing—eBills, SMS alerts, WhatsApp delivery, app notifications.
• Contribute to analytics initiatives—consumption profiling, billing accuracy dashboards, exception dashboards.

7. Cross‑Functional Coordination

• Work closely with Metering, IT, Customer Service, Finance, Regulatory, and Field teams.
• Support revenue planning, budgeting, MIS reporting, and management dashboards.
• Participate in cross‑functional reviews affecting billing and revenue operations.

8. Documentation & Reporting

• Maintain SOPs, process notes, and audit‑ready documentation.
• Prepare periodic billing performance reports, exception summaries, and compliance trackers.
• Support management reviews with accurate data insights.

Qualifications

• BCom / MCOM / MBA
• Experience:
  • 8–12 years of experience in billing, revenue management, utility operations, or commercial functions.
  • Experience in electricity/water/gas distribution utilities is an added advantage.