Technology Support Engineer

Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Microsoft Windows Desktop Management
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, you will engage in a dynamic environment where you will resolve incidents and problems across various business system components. Your typical day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery.

Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in the documentation of processes and procedures to enhance team efficiency.
- Engage in continuous learning to stay updated with the latest technologies and best practices.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.
- Strong understanding of troubleshooting techniques for desktop environments.
- Experience with incident management systems and ticketing tools.
- Familiarity with remote desktop support tools and techniques.
- Ability to communicate effectively with both technical and non-technical stakeholders.

Additional Information:
- The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.
- This position is based at our Mumbai office.
- A 15 years full time education is required.