Telecalling Team Leader

A1 Enterprises
₹20,000 - ₹24,000 per month
11 openings
Full-time
110 people interested in this job
Posted on : 19-Jul-2021
Expires on : 06-Aug-2021
Education
12th Pass (Associate Degree)
English Level
Good English
Experience
2 - 10 years
Gender
Male Only
Education
12th Pass (Associate Degree)
English Level
Good English
Experience
2 - 10 years
Gender
Male Only
Working days
Monday to Saturday
Timings
9.00 am to 6.00pm
Job Description
Responsibilities of the candidates include: • Manage a team of individuals working on telesales/customer support • Resolve customer complaints brought to your attention • Create policies and procedures • Plan the training and standardization of service delivery • Manage inbound and outbound customer calls in a timely manner • Identify customers’ needs and wants, clarifying information whenever possible • Conduct quality assurance surveys with customers and provide feedback to the team • Gain comprehensive product knowledge to enhance customer support • Maintain a pleasant working environment for your team
Address
Kapurbawdi, Thane West, Thane, Maharashtra, India, Thane, Mumbai, Maharashtra - 400076

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