Trust & Safety Analyst

Skill required: User-Generated Content Moderation - Content Moderation
Designation: Trust & Safety Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.
What are we looking for? ROLE: Media Expert We seek dynamic professionals capable of providing partner support and portfolio management services via telephone. WHAT WE DO? Media Experts deliver personalized guidance to esteemed partners, aiding them in maximizing their organic reach and presence across the client platform. Additionally, we proactively engage with partners to ensure they are informed about the latest products, insights, and platform trends • Strong coping, emotional resilience, and stress-management skills • Excellent comprehension, communication, and English skills • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies • Strong attention to detail • Comfort synthesizing and analyzing information from multiple streams • Strong critical thinking and decision-making skills •Exceptional spoken English communication skills, with the ability to engage customers clearly and professionally over the phone. • Strong inside sales skills, including the ability to proactively identify and generate sales opportunities, build rapport with potential customers, and effectively close deals over the phone. • Proficient in speaking Hindi as a second language. • A minimum of 2-3 years of experience in voice-based customer service roles, including expertise in upselling and effectively addressing customer needs. • Strong ability to analyse customer data and feedback to enhance service delivery and improve sales outcomes. • Proficient in using MS Office/G-suite tools for reporting and documentation purposes. • Well-versed in utilizing various social media platforms to support customer engagement
Roles and Responsibilities: • Review, classify and/or remove content according to client guidelines, using specific tools and channels • Understand and remain updated on changing client policies and guidelines • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team •Conduct outreach via telephone and email to designated partners within specified timeframes • (Influencer role). • Furnish partners with precise information derived from thorough portfolio and platform • research and analysis. • Input data accurately into the Client Relationship Management (CRM) software tool. • Dispense product/platform details, address inquiries, and provide strategic planning assistance • and solutions. • Enhance quality outcomes and bolster social media presence and engagement through • recommended adjustments. • Maintain operational functionality of applications by adhering to established protocols and • promptly reporting any malfunctions or discrepancies. • Stay abreast of industry advancements and refine skills through active participation in • educational opportunities and training initiatives. • Enhance organizational value through exemplary conduct and performance.