Trust and Safety Associate - Content Moderator

Trust & Safety Associate

Skill required: User-Generated Content Moderation - Content Moderation
Designation: Trust & Safety Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.
What are we looking for? •Other Skills • Strong coping, emotional resilience, and stress-management skills • Ability to perform duties objectively, free from inherent biases or personal beliefs, in alignment with client policies • Strong attention to detail & decision-making skills •Qualifications & work experience • Graduate in any stream • Minimum 1 year work experience in the relevant industry • Willingness to work rotational shifts, including weekends and holidays based on operational requirements Inclusion and diversity • We are a global collective of diverse talents. Innovators improve the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace. Click here • Please advise if you have any requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.com • Due to the nature of this role, the post holder might regularly be exposed to and must deal with stroboscopic effect images
Roles and Responsibilities: • Review, classify and/or remove content according to client guidelines, using specific tools and channels • Understand and remain updated on changing client policies and guidelines • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team Skills Required Language & cultural awareness • Excellent comprehension, communication, and English skills • Exposure to market-driven platforms and digital trends (reels, short-form content). • Culturally fluent with global media consumption; understands slang, subcultures, music’s, podcasts, movies, news and modern references. Cognitive & Analytical Skills • Critical thinkers & challenges the status quo. • Excellent memory, logical reasoning, and ability to apply policy excerpts. • Brings in academic rigor and logic Personality and Social disposition • Actively engaged in continuous learning. • Strong interpersonal skills, effective collaborator who thrives in dynamics. • High interactive in group/team environments.