·       Answer inbound calls in a timely and friendly manner ·       Log & assign Calls on Service Desk basis the complaints received via Phone calls and/or Emails ·       Identify and diagnose issues, provide First-Level Support. Evaluate problems and complaints of the callers and provide timely solutions to them ·       Advise users on appropriate course of action ·       Categorize, Monitor, record tickets & ensure SLA for response and resolution. ·       Prioritizing the calls depending on their impact and urgency and on basis of customer segmentation. ·       Route calls to other team members whenever needed, Follow-up on customer calls with external & internal stake holders. ·       Escalate, if needed, unresolved problems to a higher level of support ·       Report on customer feedback ·       Complete call logs and reports ·       Manage & update customer databases ·       Provide information on the company’s products or services and Sending quotes ·       Process orders, forms, and Invoices ·       Manage various types of MIS on Service Desk Calls ·       Building lasting relationships with clients and other call center team members based on trust and reliability. ·       Evaluate customer service standards, Prepare reports and analyze data. Operational responsibilities ·       Inventory management in order to ensure timely closure of the customers complaints with spare stocks available in hand ·       Utilizing software, databases and tools appropriately. ·       Taking part in training and other learning opportunities to expand knowledge of company and position ·       Knowledge and understanding of all relevant industry standards, best practices for service management ·       Adhering to all company policies and procedures. Response & Resolution Time ·       Response Time to complaints– 1 Hrs. ·       Call Assignment – 2 hrs. ·       Resolution withing 2 working days. ·       Resolution withing 10 working days in case of part replacement.

More about this Telesales Staff job

Smraddhi Traders Private Limited is aggressively hiring for the job profile of Telesales Staff at Mumbai in Airoli locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 19,000 INR and can go up to 23,500 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. Who can apply for this job? Ans. Both Male and Female candidates can apply for this job. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Mumbai at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 29-Jun-2023. For more details, download apna app and find Part Time jobs in Mumbai. Through apna, you can find jobs in 74 cities across India. Join NOW!