Jobs

Business Development

Mumbai

Airoli

Voice & Non Voice Call Center Sales Staff

I.I.T.Main Gate

Hyderabad

Banjara Hills

·       Answer inbound calls in a timely and friendly manner	
·       Log & assign Calls on Service Desk basis the complaints received via Phone calls and/or Emails	
·       Identify and diagnose issues, provide First-Level Support.  Evaluate problems and complaints of the callers and provide timely solutions to them	
·       Advise users on appropriate course of action	
·       Categorize, Monitor, record tickets & ensure SLA for response and resolution.	
·       Prioritizing the calls depending on their impact and urgency and on basis of customer segmentation.	
·       Route calls to other team members whenever needed, Follow-up on customer calls with external & internal stake holders.	
·       Escalate, if needed, unresolved problems to a higher level of support	
·       Report on customer feedback	
·       Complete call logs and reports 	
·       Manage & update customer databases	
·       Provide information on the company’s products or services and Sending quotes	
·       Process orders, forms, and Invoices	
·       Manage various types of MIS on Service Desk Calls	
·       Building lasting relationships with clients and other call center team members based on trust and reliability.	
·       Evaluate customer service standards, Prepare reports and analyze data.	
Operational responsibilities	
·       Inventory management in order to ensure timely closure of the customers complaints with spare stocks available in hand	
·       Utilizing software, databases and tools appropriately.	
·       Taking part in training and other learning opportunities to expand knowledge of company and position	
·       Knowledge and understanding of all relevant industry standards, best practices for service management	
·       Adhering to all company policies and procedures.	
Response & Resolution Time	
·       Response Time to complaints– 1 Hrs.	
·       Call Assignment – 2 hrs.	
·       Resolution withing 2 working days.	
·       Resolution withing 10 working days in case of part replacement.	

Smraddhi Traders

Customer service

Good Communication Skills

Sales

MS Outlook

Oral communication

<div>
			<p>·       Answer inbound calls in a timely and friendly manner	
·       Log & assign Calls on Service Desk basis the complaints received via Phone calls and/or Emails	
·       Identify and diagnose issues, provide First-Level Support.  Evaluate problems and complaints of the callers and provide timely solutions to them	
·       Advise users on appropriate course of action	
·       Categorize, Monitor, record tickets & ensure SLA for response and resolution.	
·       Prioritizing the calls depending on their impact and urgency and on basis of customer segmentation.	
·       Route calls to other team members whenever needed, Follow-up on customer calls with external & internal stake holders.	
·       Escalate, if needed, unresolved problems to a higher level of support	
·       Report on customer feedback	
·       Complete call logs and reports 	
·       Manage & update customer databases	
·       Provide information on the company’s products or services and Sending quotes	
·       Process orders, forms, and Invoices	
·       Manage various types of MIS on Service Desk Calls	
·       Building lasting relationships with clients and other call center team members based on trust and reliability.	
·       Evaluate customer service standards, Prepare reports and analyze data.	
Operational responsibilities	
·       Inventory management in order to ensure timely closure of the customers complaints with spare stocks available in hand	
·       Utilizing software, databases and tools appropriately.	
·       Taking part in training and other learning opportunities to expand knowledge of company and position	
·       Knowledge and understanding of all relevant industry standards, best practices for service management	
·       Adhering to all company policies and procedures.	
Response & Resolution Time	
·       Response Time to complaints– 1 Hrs.	
·       Call Assignment – 2 hrs.	
·       Resolution withing 2 working days.	
·       Resolution withing 10 working days in case of part replacement.	</p>
			<h2>More about this Voice & Non Voice Call Center Sales Staff job</h2>
			<p>Smraddhi Traders is aggressively hiring for the job profile of Voice & Non Voice Call Center Sales Staff at Mumbai in Airoli locality. Kindly go through the FAQs below to get all answers related to the given job.

        <strong>1. How much salary can I expect?</strong>
        
        Ans. You can expect a minimum salary of 19,000 INR and can go up to 23,500 INR. The salary offered will depend on your skills, experience and performance in the interview.
        
        <strong>2. What is the eligibility criteria to apply for this job?</strong>
        
        Ans. The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job.  You can apply for more <a href=/jobs/jobs-in-mumbai>jobs in Mumbai</a> to get hired quickly.
        
        <strong>3. Is there any specific skill required for this job?</strong>
        
        Ans. The candidate should have Fluent English skills and sound communication skills for this job. 
        
        <strong>4. Who can apply for this job?</strong> 
        
            Ans. Both Male and Female candidates can apply for this job.
        
        <strong>5. Is it a work from home job?</strong> 
        
        Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other <a href="/jobs/work_from_home-jobs-in-mumbai"}>work from home jobs in Mumbai</a> at apna.
        
        <strong>6. Are there any charges or deposits required while applying for the role or while joining?</strong> 
        
        Ans. No work-related deposit needs to be made during your employment with the company.
        
        <strong>7. How can I apply for this job?</strong>
        
        Ans. Go to the <a href=https://l.apna.co/P6pRGWcNoAb>apna app</a> and apply for this job. Click on the apply button and call HR directly to schedule your interview.
        
        <strong>8. What is the last date to apply?</strong> 
        
        Ans. The last date to apply for this job is 24-Apr-2023.
        
		For more details, download apna app and find <a href="/jobs/full_time-jobs-in-mumbai">Full Time jobs in Mumbai</a>. Through apna, you can find jobs in 74 cities across India. Join NOW!
        </p>
		</div>

<div>
			<p>·       Answer inbound calls in a timely and friendly manner	
·       Log & assign Calls on Service Desk basis the complaints received via Phone calls and/or Emails	
·       Identify and diagnose issues, provide First-Level Support.  Evaluate problems and complaints of the callers and provide timely solutions to them	
·       Advise users on appropriate course of action	
·       Categorize, Monitor, record tickets & ensure SLA for response and resolution.	
·       Prioritizing the calls depending on their impact and urgency and on basis of customer segmentation.	
·       Route calls to other team members whenever needed, Follow-up on customer calls with external & internal stake holders.	
·       Escalate, if needed, unresolved problems to a higher level of support	
·       Report on customer feedback	
·       Complete call logs and reports 	
·       Manage & update customer databases	
·       Provide information on the company’s products or services and Sending quotes	
·       Process orders, forms, and Invoices	
·       Manage various types of MIS on Service Desk Calls	
·       Building lasting relationships with clients and other call center team members based on trust and reliability.	
·       Evaluate customer service standards, Prepare reports and analyze data.	
Operational responsibilities	
·       Inventory management in order to ensure timely closure of the customers complaints with spare stocks available in hand	
·       Utilizing software, databases and tools appropriately.	
·       Taking part in training and other learning opportunities to expand knowledge of company and position	
·       Knowledge and understanding of all relevant industry standards, best practices for service management	
·       Adhering to all company policies and procedures.	
Response & Resolution Time	
·       Response Time to complaints– 1 Hrs.	
·       Call Assignment – 2 hrs.	
·       Resolution withing 2 working days.	
·       Resolution withing 10 working days in case of part replacement.	</p>
			
			
		</div>

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