Workforce Services Analyst

Skill required: Trust & Safety - Workforce Management (WFM)
Designation: Workforce Services Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
Language - Ability:English(Domestic) - Expert
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Enables a superior brand experience , accelerates responsible growth and creates a secure environment • Knowledge of Workforce Management • Decent knowledge of VBA and Microsoft Excel to create pivot tables, graphs and charts • Analytical skills that allow for the development of data-driven reports • Demonstrated ability to manage time and prioritize projects to meet deadlines • Strong written and verbal communication skills to effectively relate data to coworkers • Excellent critical thinking skills to help solve business problems and make decisions • Tendency to pay close attention to small details that could impact results • General knowledge of business operations, objectives, strategies, process and information flow An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics.
What are we looking for? •Adaptable and flexible •Agility for quick learning •Ability to work well in a team •Written and verbal communication •Strong analytical skills • WFM will be Responsible for daily operations management - Volume forecasting, Roster, (Staffing), Overtime, tracking, scheduling and planning. Analyzing the trend of work flow • Responsible for the overall WFM, scheduling, setting of goals, prioritization of work, performance reviews, etc. • Develop and maintain short and long term forecast to ensure sufficient staff is available during peak periods. • Effectively Analyse Data, communicate actionable Plans and drive improvement • Work with real-time team to optimize operational performance on a daily basis. • Generate new forecast when current day forecast has high deviation from actual. • Lead weekly and daily staffing review meetings with management detailing previous and current week s performance and forecaster performance. • Review and analyze the monthly, quarterly and yearly Performance
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts