Workplace Space Management and CRM Analyst

Workplace Service Delivery Analyst

Job Title - Workplace Space Management and CRM  Analyst (CL11) – Corporate Functions

Management Level : CL11

Location: Bangalore

Must have skills: •      

• Excellent communication skills
• Customer Service Experience.
• Experience in working with American and European stakeholders/customers.

Good to have skills: Knowledge of space utilization and facilities management, Experience working in workplace related tools or process is an added advantage.

Job Summary:
The CRM / Processing Analyst responds to customer inquiries or completes routine administrative processing requests via multiple access channels including service request via Service Now, email, call, Teams.  To work in a high performing centralized environment aiding virtual customers.   Include responsibility for optimizing space and planning space to meet business objectives, managing day-to-day organizational space assignments, Advising internal customers on utilization improvements and planning options. Assigning and managing task assignments. Deliver Workplace services within agreed time, quality, and cost.

Roles & Responsibilities:

• Respond to inquiries and process requests via calls, emails, and tickets per established policies.
• Validate, process, and track transactions from request to payment using tools, trackers, invoices, and receipts.
• Resolve discrepancies and escalate inaccurate or aging transactions.
• Document transactions and enhance operational workflows for efficiency.
• Generate and validate reports (status, dashboards, scorecards) and provide insights on trends.
• Participate in process improvement initiatives from design to implementation.
• Support space management: reservations, scheduling, inventory updates, and accuracy checks.
• Coordinate with stakeholders for seat planning and ensure optimal space utilization.
• Learn new tools and technologies through hands-on experience..
  
  Professional & Technical Skills:
  
• MS Excel
• Email Writing

Additional Information:

• UKI Shift (Any 10 Hour Shift between 1PM to 11PM)
• Working from office – BDC14 location
• Bangalore Location

About Our Company | Accenture