Assistant Manager - Industrial Relations and Employee Relations

Assistant Manager - IR/ER

Responsibilities

Regional Execution Oversight:
Ensure timely and uniform execution of onboarding, induction, engagement, compliance, and off-roll workforce processes across all sites in the region
Monitor service delivery standards, identify execution gaps, and escalate issues to the Cluster Lead for resolution
Track performance metrics and maintain process discipline through checklists, trackers, and audit tools

Team Leadership & Enablement:
Lead and coach a team of site ops executives or SPOCs in the region
Ensure capability building for site teams through upskilling, process refreshers, and SOP adherence
Review team performance, manage workloads, and ensure cross-site coverage

Compliance, Governance & Reporting:
Supervise compliance activities at the site level, including contractor licenses, Legatrix tasks, time and attendance records (Kronos), and legal notice handling
Review documentation and reporting prepared by site teams for leadership visits, audits, and escalations
Coordinate with legal, HR, and admin to close open actions across sites

HR Administrative Support:
Ensure timely support for HR Ops needs including onboarding, exit formalities, policy communication, and grievance redressal
Monitor Day 1 to Day 90 orientation and feedback mechanisms for new joinees
Oversee execution of HR calendars and event plans through vendors or internal teams

Stakeholder & Vendor Liaison:
Act as the primary point of contact for business and functional stakeholders in the region
Liaise with external vendors (staffing, admin, engagement) for timely execution and SLA adherence
Facilitate coordination with Admin, IT, Security, and Compliance teams at site level

Qualifications

Educational  Qualification: 
Graduate in any discipline (preferred: HR, Business Administration)

Work Experience: 
1–4 years in a site HR/admin operations, facilities, or support role
Experience in managing documents, stakeholders, and workforce support at site level