Associate Manager - Information Technology

Associate Manager - IT

1. Overall management of IT operation activity including Hardware, Software and Networking.
2. Responsible for IT Governance – Contract Management, Vendor management, IT procurement, vendor performance evaluation, SLA management, AMC/ Warranty management etc.
3. Preparation of IT Opex/Capex budget, IT cost control, Cost optimization on operational expenses/budget.
4. Coordination with Partner/Supplier for timely delivery and installation of IT material/services.
5. Purchase Requisition creation, SES creation, Verification of IT work done and Invoice processing 
6. Responsible for IT requirement analysis, Planning, Prioritizing and execution for setting up new project site.
7.  To provide uninterrupted operation of IT system to support business requirement. To provide uninterrupted operation of IT system to support business requirement. 
8. Oversee the identification, design, development, and implementation of new IT applications/IT Infra and changes to existing computer systems and software packages
9. Provide technological support in implementation of automation, security, surveillance, and access control system and create interface of these applications with other business applications
10. IT Service Management with Service Now tool as per ITIL framework. Tracking of all incident & Service request in Service now tool. Fetching all report & prepare MIS from service now database. IT asset management through CMDB database.
11. Manage and maintain Data Center, all servers, network, video conference system, Video Surveillance and access control System
12. Manage Facility (IT Helpdesk) Management Services. Manage user ticket escalation & take up with partner/vendor & respective team and close in timely manner
13. Ensure IT network security through robust Firewall and Proxy Server Administration and Management system. 
14. Monitoring of IT Security compliance of end user devices, DC devices & network devices. Use Power BI report to identify the gap and mitigate any risk
15. Review of all MPLS link status which are connecting to all domestic mine sites and taking up with respective ISPs for any outages
16. Implement Adani Group standard operating procedures for managing IT Network Operations, IT Security systems etc
17. Should have good exposure of SAP application for end user support, GRC ticketing & support.
18. Should have sound knowledge of Outlook mail configuration, troubleshooting & support.
19. Sound knowledge of networking (Switching & Routing) is mandatory. Should be able configure switches & routers and to provide L1/ L2 support for Network trouble shooting.
20. Should have hands on experience on Window Server management, VMWare management and Basic window administration.
21. Should have hands on & sound knowledge of AD Server, DHCP Sever and Symantec End point Protection antivirus system.
22. Review the Network, Datacenter, DR and security design of new projects (apps, infra) or changes to existing systems by internal teams or by the IT service partner(s) 
23. Research latest market / technology trends for IT, OT/IOT and PCD and information security 
24. Act as technical expert on Routing & Switching, datacenter networking and security technologies. Implementation and operational experience with enterprise class routers, switches and firewalls 
25. Experience with load balancers, internet gateways, IPS/IDS, Network security technologies like ACLs, VPN, L2VPN, L3VPN, IPSEC, GRE
26. Experience of working with Visualization technologies (VMware, Hyper-v etc.) and virtual network, datacenter networking like BGP-Lite, VLAN, VxLAN, FCoE, TRILL, OTV, IS-IS
27. Knowledge and experience on cloud computing infrastructure and orchestration, advanced knowledge of Cisco security policy design and implementation, Strong to advanced knowledge of Cisco Wireless Lan Controllers.

QualificationsEssential:  BE/B.Tech in CSE/IT or MCA from a reputed institute (Regular)Certifications

Essential: ITIL, CCNA, MCSE

Desirable: SIAM, Cloud Certification, PRINCE2, PMP, CISSP

Experience8-12 years of experience

Experience Level

Mid Level