Manager - Export & Import Documentation and Compliance

Manager - Docs and Govern.

A. Documentation Management (Export & Import)

• Oversee end-to-end export documentation (Shipping Bills, LEO, stuffing lists, EIR, Seal verification).
• Oversee import documentation (IGM processing, Bills of Entry, DO validation, Customs assessment, OOC).
• Validate completeness and correctness of all customer/CHA submitted documents.
• Ensure timely issuance and verification of Gate Passes, EIRs, and Cargo Handling Documentation.

B. Governance & Compliance

• Ensure 100% compliance with Customs, SEZ (if applicable), DGFT, port regulations, and statutory frameworks.
• Maintain updated SOPs for all CFS documentation activities.
• Drive audit readiness for internal, Customs, and external audits.
• Ensure proper documentation retention and record management as per regulations.

C. System & Process Governance

• Ensure accurate and timely data entry in CFS systems (FRESA / LogiSys / ERP).
• Govern EDI messages, digital documentation workflows, and internal systems.
• Conduct periodic checks on documentation quality and error rates.
• Drive automation initiatives and digital transformation in documentation processes.

D. Stakeholder Coordination

• Liaise with CHAs, freight forwarders, shipping lines, and transporters for documentation.
• Coordinate with Customs for approvals, queries, inspections, and clarifications.
• Collaborate with yard, gate, and billing teams for operational alignment.

E. Reporting & MIS

• Prepare daily/weekly/monthly MIS for documentation turnaround time (TAT).
• Track documentation accuracy, queries, audit findings, and governance metrics.
• Provide exception reports on discrepancies, compliance gaps, and systemic issues.

F. People Management

• Lead and supervise the documentation team across shifts.
• Train team members on SOPs, Customs regulations, and systems.
• Conduct performance reviews and ensure skill development.

• Graduate in Logistics, Supply Chain, Commerce, or related discipline.
• MBA/PGDM preferred.
• 5–10 years of experience in documentation/operations within CFS, ICD, port operations, CHA, or freight forwarding.
• Strong understanding of EXIM processes and Customs documentation flow.
• Experience in managing documentation teams and cross-functional coordination.

Experience Level

Senior Level