Front Desk Manager

About Us: We’re not just a place to stay—we’re an experience. Our hostel is built for travelers, backpackers, and explorers looking for community, comfort, and a little chaos (the fun kind). From bonfire nights to city walks, we create memories.

Role Overview: As the Front Desk Manager, you are the face and heartbeat of the hostel. You’ll manage daily front office operations, ensure smooth check-ins/check-outs, handle guest queries, and lead a team to deliver unforgettable guest experiences.

Key Responsibilities:

• Front Desk OperationsManage daily check-ins and check-outs efficiently
• Handle reservations, cancellations, and walk-ins
• Ensure accurate billing, payments, and cash handling
• Maintain occupancy records and update booking systems
• Create a welcoming, friendly, and social atmosphere
• Assist guests with travel plans, local recommendations, and activities
• Resolve guest complaints quickly and professionally
• Encourage participation in hostel events (bonfires, pub crawls, etc.)
• Supervise, train, and schedule front desk staff
• Maintain high team morale and a fun work culture
• Ensure staff follows SOPs and service standards
• Work closely with housekeeping for room readiness
• Coordinate with operations team for events and activities
• Communicate special guest requests and VIP arrivals
• Ensure proper guest ID verification and legal compliance
• Maintain daily reports (occupancy, revenue, issues)
• Handle OTA platforms (Booking.com, Hostelworld, etc.)

Required Skills & Qualifications:

• Graduate in Hospitality / Tourism / Business (preferred)
• 2–4 years experience in front office / hospitality (hostel/hotel preferred)
• Strong communication and interpersonal skills
• Fluent in English (additional languages are a plus)
• Good with PMS systems and basic Excel
• Problem-solving mindset with a guest-first attitude

Personality We’re Looking For:

• Energetic, social, and people-loving
• Street-smart and quick on their feet
• Loves travel, culture, and meeting new people
• Can handle pressure but still keep the vibe alive
• A natural host, not just a manager

Perks & Benefits:

• Stay + Meals (if applicable)
• Exposure to a global traveler community
• Fun work environment (yes, bonfires included 🔥)
• Career growth across multiple properties
• Working Hours:Rotational shifts (including night shifts, weekends, holidays)