Guest Experience Executive

Namaste Dwaar is a premium luxury wellness and cultural resort where guests experience soulful hospitality rooted in Indian traditions, wellness therapies, nature, art, and holistic living. We believe in creating meaningful guest connections and unforgettable experiences through warmth, culture, service, and mindfulness.

Role Overview:

We are looking for Guest Experience Executives who can create memorable, personalized, and emotionally engaging experiences for our guests. The ideal candidate should be well-groomed, polite, confident, presentable, empathetic, and able to communicate effectively in English and Hindi.

Key Responsibilities

✔ Welcome, greet, and assist guests during arrival, stay, and departure

✔ Understand guest preferences, sentiments, and special requirements

✔ Coordinate with multiple departments (Front Office, Housekeeping, F&B, Wellness, Activities) to ensure seamless service

✔ Address guest queries and concerns politely and proactively

✔ Support in special events, birthdays, anniversaries, and wellness programs

✔ Maintain guest records, feedback, and experience logs

✔ Ensure resort's high standards of hospitality, culture, grooming, and decorum

✔ Promote in-house offerings (spa, activities, dining, cultural sessions) to enhance guest engagement

✔ Handle check-ins/check-outs if required and maintain basic documentation

Skills & Personality Traits

✨ Good communication skills (Basic English & Hindi)

✨ Warm, polite, and well-spoken personality

✨ Well-groomed and presentable at all times

✨ Emotionally intelligent, patient, and attentive

✨ Good coordination & multitasking ability

✨ Ability to understand guest sentiments and solve problems

✨ Experience in Front Office, Guest Relations, Concierge, F&B, or Customer Handling preferred

✨ Exposure to luxury, boutique, or wellness hospitality is a plus

Qualifications

🎓 Graduate / Diploma in Hospitality, Hotel Management, Tourism, or related fields

📅 1–7 years of experience in Guest Relations / Front Office / Customer Service

🧘‍♀️ Passion for hospitality, culture, wellness, and guest care

🚹 Accommodation provided for outstation candidates