Caretaker And Housekeeping (Husband And Wife) - (Hotel/Resorts)

Key Responsibilities

• Guest Experience & ServiceWelcome guests warmly and provide a seamless check-in and check-out experience.
• Assist guests with luggage, room orientation, local guidance, and property details.
• Ensure all guest requests (food, housekeeping, amenities) are handled promptly and politely.
• Maintain Raho service standards and uphold a professional, friendly approach at all times.
• Collect guest feedback and escalate issues immediately to the Operations Manager.
• Property Maintenance & UpkeepOversee daily cleaning, housekeeping standards, and hygiene of all rooms and common areas.
• Ensure functioning of electrical appliances, plumbing, lighting, geysers, and locks.
• Report maintenance issues quickly and coordinate with internal teams/vendors for repairs.
• Monitor cleanliness of outdoors: pathways, verandahs, landscape, sit-outs, pool areas (if applicable).
• Conduct daily walk-throughs and ensure property is guest-ready at all times.
• Inventory & SuppliesMaintain inventory of linens, toiletries, kitchen supplies, cleaning materials, and guest amenities.
• Update daily stock usage and request refills in advance.
• Prevent misuse and ensure all materials are accounted for.
• Safety & SecurityEnsure safety protocols, fire safety, emergency procedures, and first-aid kits are in place.
• Maintain a register of visitors, vendors, and guest check-ins/outs.
• Safeguard property assets, equipment, and keys.
• Kitchen Support (If applicable to the property)Assist in preparing basic breakfast or beverages as per Raho’s menu guidelines.
• Maintain hygiene and cleanliness in the kitchen and dining space.
• Ensure stock of groceries is maintained as per property occupancy.
• Coordination & ReportingSubmit daily reports on occupancy, housekeeping, maintenance updates, and guest issues.
• Coordinate with the Operations, Housekeeping, and Projects teams for smooth functioning.
• Follow SOPs and ensure all property rules and guidelines are implemented.
• Required Skills & QualificationsMinimum 1–3 years of experience in hospitality, homestays, hotels, or guesthouse operations.
• Strong communication skills (Kannada/Hindi).
• Good understanding of guest handling, housekeeping, and property management.
• Basic knowledge of maintenance issues (electrical, plumbing, appliances).
• Polite, trustworthy, well-groomed, and service-oriented personality.
• Ability to work independently and handle pressure during peak occupancy.
• Willingness to stay on-site and manage operations round the clock.