Customer Service Executive

Role and Responsibility – Customer Service Expert L-1

* Act as relationship manager for the Paid customers of NoBroker.

* Build sustainable relationships and trust with customer accounts through

open and interactive communication.

* Identify and assess customers’ needs.

* Service customer in finding the right tenant / house as per the requirement of customer.

* Dial outbound and attend inbound calls of customer and leads.

* Use internal tools and methods to provide best possible service to the customer.

* Negotiate with leads on behalf of customer.

* Keep customer up-to date on the progress of his account.

* Follow communication procedures, guidelines and policies.

* Go extra mile to provide excellent customer service.