A Telecaller job description typically involves making outbound or receiving inbound calls to promote products or services, gather customer feedback, or provide support. They act as the voice of a company, interacting with customers to build relationships, resolve issues, and drive sales. 

Key Responsibilities:

• Making Outbound Calls: Initiating calls to potential customers or leads to promote products or services. 
• Handling Inbound Calls: Responding to customer inquiries, resolving complaints, and providing support. 
• Generating Leads: Identifying and qualifying potential customers to be passed to sales teams. 
• Following Communication Scripts: Adhering to scripts and guidelines to ensure consistent messaging. 
• Educating Customers: Providing information about products or services, including features, pricing, and benefits. 
• Resolving Customer Issues: Addressing customer complaints and providing satisfactory solutions. 
• Maintaining Call Records: Documenting customer interactions and updates in a CRM system. 
• Achieving Sales Goals: Working towards individual and team sales targets. 
• Building Rapport: Establishing positive relationships with customers to ensure a positive experience. 
• Complying with Regulations: Following all relevant legal and regulatory guidelines for telecalling.