Customer Care Officer

The Customer Care Officer (CCO) serves as the first point of contact for customers at the service center. They are responsible for handling inquiries, managing service requests, providing product or service information, resolving complaints, and ensuring high levels of customer satisfaction.

• Key Responsibilities:Greet and assist customers in a professional and courteous manner.
• Register customer complaints and service requests in the system.
• Provide accurate information about products, services, warranties, and repair status.
• Coordinate with technical teams to track and update repair/service progress.
• Handle escalations and ensure timely resolution of customer issues.
• Manage service documentation, including job cards, invoices, receipts, and feedback forms.
• Follow up with customers for feedback after service completion.
• Maintain a clean and organized customer service area.
• Comply with company policies and quality standards.
• Suggest improvements to enhance customer service processes.