Customer Success & Operations Executive

Job Title: Customer Success & Operations Executive

Department: Customer Experience & Operations

Location: Mysore

Employment Type: Full-Time

About the Role

We’re looking for a proactive and customer-focused Customer Success & Operations

Executive to join our growing Apparel D2C team. This role blends customer interaction

(via chat, calls, and email) with backend operational coordination to ensure smooth

order management, timely resolutions, and exceptional post-purchase experience.

The ideal candidate should have excellent communication skills, a keen understanding

of the D2C apparel space, and the ability to leverage AI tools like ChatGPT to enhance

productivity, craft communication, and improve customer engagement.

Key Responsibilities

Customer Success (Chats, Calls & Emails)

● Manage customer queries across WhatsApp, chat, calls, and email, ensuring

prompt and professional communication.

● Handle pre-purchase inquiries, post-purchase support, exchanges, returns, and

feedback efficiently.

● Identify customer pain points and coordinate with internal teams (design, dispatch, or

logistics) for resolution.

● Craft well-written responses using AI tools (ChatGPT, Grammarly, etc.) to ensure

clarity, tone, and empathy.

Operations Support

● Coordinate with warehouse/logistics teams for timely dispatches, returns, and

replacements.

● Maintain and track order flow on platforms like Shopify, Return Prime, EasyEcom,

or similar.

● Generate daily/weekly reports on returns, refunds, and operational performance.

● Assist in process automation and workflow optimization using available AI tools.

Skills & Qualifications

● 1–3 years of experience in Customer Support, Operations, or E-commerce,

preferably in the Apparel or D2C sector.

● Excellent written and verbal communication skills with a customer-first mindset.

● Proficient in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace.

● Strong Excel skills - data entry, reporting, and basic analysis (formulas, pivot tables,

etc.).

● Good understanding of computer systems, dashboards, and online tools.

● Experience using Shopify, CRM tools, or order management systems.

● Familiarity with AI tools (ChatGPT, Notion AI, etc.) for writing, summarizing, and

automation.

● Highly organized, detail-oriented, and proactive with the ability to multitask in a

fast-paced environment.

● Knowledge of return/exchange workflows, courier tracking, and customer

support processes is a plus.

● Interest in AI-driven operations and process optimization within the D2C

ecosystem.