Front Desk Receptionist

1. Sales:

Responsible for promoting and selling memberships to potential new clients

Walk-ins/Trials Responsible for achieving target by driving conversion -Responsible for Upselling

Should maintain record of every interaction with new user

Should enter all details of customers, walk- ins on internal tools.

2. Operations:

Managing center experience and incremental enhancements

Timely Opening and Closing of the center -Inventory management: Ensure inventory of essentials, supplies and equipment, responsible for both stocking and re-ordering (first-aid, stationary, water, towels etc.)

Managing classes and workout

Ensuring punctuality of trainers and classes

Handle issues with respect to attendance, equipment and space availability

Customer interactions and troubleshooting

Interact with walk-ins and prospective clients

Improving member attendance through meet and greet, familiarity building and creating a welcoming atmosphere

Take feedback from members and partners about classes and document the same -Handle issues that may lead to consumer experience during or pre/post class