Inbound Customer Service Executive
Unifycx
Inbound Customer Service Executive
Unifycx
Metagalli, Mysore/Mysuru
₹18,000 - ₹22,000 monthly
Fixed
₹18000 - ₹22000
Earning Potential
₹22,000
Job Details
Interview Details
Job highlights
Urgently hiring
1 applicants
Benefits include: PF, Health Insurance, 5 working days, Two-way cab
Job Description
Key role:
Responsible for reviewing accounts and orders to provide balance,
order status, reasons for payment declines, capturing complaints based on the
Issuer in a friendly and empathetic tone when necessary.
Exp: 6 Months to 2 years
Location: Mysore
Work mode: Work from office
Shits: Ready to work in night shifts, rotational shifts
Key skills required:
Proficient English; speaking and writing skills.
Ability to handle complex issues
Active listening (e.g., recognizing and addressing Customer objectives and needs, probing for information, minimizing repetition, reflective listening, etc.)
Verbal clarity (e.g., grammar, idioms, pacing, accent, etc.)
Call control (e.g., call direction, transitioning, etc.)
Multi-tasking (e.g., simultaneous screen navigation, talk & type, anticipating upcoming screen/data elements for next item in conversation, etc)
Experience with PC concepts and usage
Experience with Internet and browser concepts and usage
Typing-by-touch skills
Other Attributes:
Customer service skills based on interviews and Role Play evaluations.
Able to learn and comprehend fluently in English
Experience with PC learning and self-directed training in English
Review of Agent background check (criminal, relevance, usage, etc.)
Answer inbound calls from Card members and set up/action cases on calls.
Please confirm Inbound agent skill level is reflected in the proposed pricing.
Job role
Work location
Abbhi Tech Park, Near GRS Fantasy Park, Metagalli, Belagola Industrial Area, Mysore Metagalli, Mysore/Mysuru
Department
Customer Support
Role / Category
Customer Support - International Voice Process
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 6 months
Education
Graduate
Past role/category experience
Customer Support - BPO / Voice / Blended, Customer Support - International Voice Process
Skills
International BPO, Voice Process
English level
Good (Intermediate / Advanced) English
Gender
Any gender
About company
Name
Unifycx
Address
Abbhi Tech Park, Near GRS Fantasy Park, Metagalli, Belagola Industrial Area, Mysore Metagalli, Mysore/Mysuru
Job posted by Unifycx
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