Inbound Customer Service Executive

Unifycx

Metagalli, Mysore/Mysuru

₹18,000 - ₹22,000 monthly

Fixed

18000 - ₹22000

Earning Potential

22,000

Work from Office

Full Time

Min. 6 months

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

1 applicants

Benefits include: PF, Health Insurance, 5 working days, Two-way cab

Job Description

Key role: 

Responsible for reviewing accounts and orders to provide balance,

order status, reasons for payment declines, capturing complaints based on the

Issuer in a friendly and empathetic tone when necessary.

Exp: 6 Months to 2 years 

Location: Mysore

Work mode: Work from office

Shits: Ready to work in night shifts, rotational shifts

Key skills required: 

Proficient English; speaking and writing skills. 

Ability to handle complex issues 

Active listening (e.g., recognizing and addressing Customer objectives and needs, probing for information, minimizing repetition, reflective listening, etc.)

Verbal clarity (e.g., grammar, idioms, pacing, accent, etc.)

Call control (e.g., call direction, transitioning, etc.)

Multi-tasking (e.g., simultaneous screen navigation, talk & type, anticipating upcoming screen/data elements for next item in conversation, etc)

Experience with PC concepts and usage

Experience with Internet and browser concepts and usage

Typing-by-touch skills

Other Attributes:

Customer service skills based on interviews and Role Play evaluations. 

Able to learn and comprehend fluently in English

Experience with PC learning and self-directed training in English

Review of Agent background check (criminal, relevance, usage, etc.)  

Answer inbound calls from Card members and set up/action cases on calls.

Please confirm Inbound agent skill level is reflected in the proposed pricing.

 

Job role

Work location

Abbhi Tech Park, Near GRS Fantasy Park, Metagalli, Belagola Industrial Area, Mysore Metagalli, Mysore/Mysuru

Department

Customer Support

Role / Category

Customer Support - International Voice Process

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 6 months

Education

Graduate

Past role/category experience

Customer Support - BPO / Voice / Blended, Customer Support - International Voice Process

Skills

International BPO, Voice Process

English level

Good (Intermediate / Advanced) English

Gender

Any gender

About company

Name

Unifycx

Address

Abbhi Tech Park, Near GRS Fantasy Park, Metagalli, Belagola Industrial Area, Mysore Metagalli, Mysore/Mysuru

Job posted by Unifycx

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