Service Advisor

A Service Advisor in a car dealership serves as the primary link between customers and the service department. The role involves welcoming customers, understanding their vehicle concerns, creating accurate job cards, and advising on required repairs, maintenance, timelines, and costs. The Service Advisor coordinates closely with workshop technicians to ensure timely and quality service, keeps customers informed about job progress, explains the work done and billing details at delivery, and handles queries or complaints professionally. The position also focuses on promoting value-added services, maintaining service records, and ensuring high levels of customer satisfaction, retention, and service revenue for the dealership.