EU Configuration Manager - 2

As Configuration Manager -2 will Engage with strategic projects to ensure Configuration Management and deliver required functionality within project timellines. Client facing role that involves relationship management, brand management and escalation handling skills.

Job responsibilities include but are not limited to:

Key Responsibilities:

• Loyalty Program Configurations: Lead and manage advanced configurations related to points programs, tiered programs, loyalty programs, and partnered  programs, ensuring they meet client specifications.
• BRD Analysis: Expertly analyze and interpret Business Requirements Documents (BRDs) to ensure all configurations align with business and client needs.
• Requirement Gathering & Communication: Collaborate closely with project managers and clients to gather and clarify detailed requirements for configuration tasks, providing guidance and recommendations.
• Testing and Quality Assurance: Lead and oversee the testing and validation of configurations, ensuring accuracy, functionality, and compliance with best practices before the go-live phase.
• API: Understand wrapping complex APIs into internal products, ensuring seamless functionality and support for various configurations.
• Go-Live Leadership: Manage the entire configuration process, including troubleshooting and final implementation, ensuring a smooth transition to the go-live phase.
• Process Improvement: Identify opportunities for process optimization, automation, and enhancement of configuration practices, contributing to the development of best practices.
• Mentorship & Leadership: Provide mentorship and guidance to junior configuration specialists, fostering their professional development and ensuring high-quality work output.
• Documentation & Reporting: Maintain comprehensive documentation of configurations and provide detailed reports to stakeholders, ensuring transparency and accountability.

Qualifications:

• Extensive experience in managing complex configurations for internal products, including points programs, tiered programs, loyalty programs, and partnered program setups.
• Advanced understanding of API concepts,
• Strong experience with Business Requirements Documents (BRDs) and the ability to translate complex business needs into detailed technical requirements.
• Exceptional communication skills, with the ability to liaise effectively with project managers, clients, and other stakeholders.
• Demonstrated problem-solving abilities and attention to detail, with a focus on delivering high-quality configurations.
• Proven leadership and mentoring skills, with experience guiding junior team members.
• Expertise in testing, validation, and managing the go-live process for complex configurations.

Education and Experience:

• Bachelor’s degree in Computer Science/BE/B.Tech, Information Technology, or a related field. A Master’s degree is a plus.
• 2-3 years of experience in a configuration role
• Experience in the Salesforce Marketing Cloud, Oracle Loyalty Cloud, and loyalty program industries is preferred.