Telecalling Executive

Job Title: Telecalling Executive / Telecaller Department: Sales / Customer Service / Telemarketing / Lead generation

Reports To: Team Leader / Sales Manager

Job Summary :- The Telecalling Executive / Telecaller is responsible for engaging with customers over the phone to promote company products, services, and solutions, while ensuring a positive customer experience. The role includes lead generation, sales conversion, and customer relationship management to achieve organizational objectives. The ideal candidate will demonstrate excellent communication, persuasion, and problem-solving skills to drive results and enhance customer satisfaction.

Key responsibilities1. Outbound and Inbound Communication

Make outbound calls to prospective and existing customers to promote products or services.

Handle inbound calls professionally and address customer inquiries or concerns promptly.

Maintain a courteous and engaging tone to create a positive brand impression.

2. Sales and Lead Generation

Present, promote, and explain company products or services effectively to potential customers.

Identify sales opportunities through proactive communication and convert leads into sales.

Upsell or cross-sell products/services based on customer needs and interests.

Generate, qualify, and manage leads efficiently for the sales team.

3. Customer Service

Provide accurate information and timely solutions to customer queries.

Handle complaints or concerns professionally, ensuring high levels of customer satisfaction.

Maintain a customer-centric approach in all interactions to foster loyalty and retention.

4. Follow-ups and Relationship Management

Conduct regular follow-ups with customers to maintain engagement and finalize sales.

Send updates, reminders, and promotional offers to prospective and existing clients.

Build long-term relationships by delivering consistent and personalized service.

5. Reporting and Record Management

Maintain detailed and accurate records of customer interactions, sales activities, and inquiries in the CRM system.

Prepare and submit daily, weekly, or monthly reports on performance and targets.

Ensure data confidentiality and compliance with company policies.

6. Team Collaboration

Collaborate with team members to share feedback, insights, and improvement ideas.

Support team initiatives to achieve collective performance goals.

Participate in training sessions to enhance communication, sales, and product knowledge.

Qualifications and SkillsEducational Requirements:

High School Diploma or equivalent (Bachelor’s Degree preferred).

Soft Skills:

Exceptional verbal communication and active listening abilities.

Strong negotiation and persuasive skills.

Positive attitude towards handling objections and rejections.

Customer-oriented mindset with strong problem-solving capabilities.

Time management and multitasking proficiency.

Experience:

Prior experience in telecalling, sales, or customer service is preferred.