Acquisition Manager-RL-Emerging Market (RL-EM)-Sales

Job Role: • Enhancement of Deposit pool from Customers • Establishing standards and delivery of service • Sale of non-deposit products. Cross selling targets progressively • Sale of MF and Insurance pro

Same Posting Description for Internal and External Candidates

Job Role: • Lead the Service Team. • Ensuring regulatory and procedural compliance • To co-ordinate the audit of the branch • Ensuring service excellence to enhance portfolio, control retention and bette

Job Role:

•             Lead the Service Team.

•             Ensuring regulatory and procedural compliance

•             To co-ordinate the audit of the branch

•             Ensuring service excellence to enhance portfolio, control retention and better cross sell

•             Authorize and check RO / SO entries

•             Check end products

•             Check vouchers to clear transactions of Rs. 10 lakhs  & above

•             Vault / Key custodian

Job Requirement:

•             Customer service oriented

•             Meticulous

•             Eye for details

•             Ability to manage and motivate front office staff.

•             Thorough overall understanding of banking

•             Graduate/MBA

•             Graduates with 6-8 years experience

•             MBA with 4-6 years experience

•             Should possess customer orientation and team leader qualities

Same Posting Description for Internal and External Candidates

 ROLE-Branch Relationship Manager

·       Handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, liability on product features, Cheque book insurance.

·       Speed and efficiency of service given

·       Sales targets for banks and investment products.

·       Going beyond the professional need of the customer by providing other products. Enhancement of customer value

·       Cross-sale of asset products

·       Back-up to relationship managers holding HNI relationship

·       Customer acquisition through referrals

JOB REQUIREMENT:

·       Equal blend of service and sales orientation. In absence of equality, prefer sales orientation as a skew

·       Thorough understanding of banking

·       Customer Retention

Cost Efficiency Through Process

Role-Senior Branch Relationship Manager

To handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, education on product features, cheque book issuance. 
Quality of advice given to customers as determined by customers and supervisor. 
Speed and efficiency of service given. 
Sales targets for bank and investment products. Going beyond the professed need of the customer by providing other products. Enhancement of customer value. 
Cross-sale of assets products. 
Back-up to relationship managers holding HNI relationships. 
Ensure low attrition ratios. 
Customer acquisition through referrals from existing customers. 

Graduates with total experience of 1-3 years with relevant exp of atleast 1 year in financial services or banks. 

Equal blend of service and sales orientation. In the absence of equality, sales orientation as a skew will be acceptable. 
Experienced customer service candidates from financial services ( those from MFund, securities  houses etc)  with sales orientation can be considered

Role-Service Delivery Officer

JOB ROLE :

·       Handling personalized service requests of customers.

·       Generation of timely business MIS.

·       Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment.

·       Coordination with CPC/RPC/Investment desks for account opening of customers.

·       Managing complaints of customers and ensuring their resolution within TAT. 

JOB REQUIREMENT:

·       Developing and maintaining banking relationships with a select group of high net worth customers

·       Excellent communication skills with customer service orientation

·       Courteous and polite.

·       Good knowledge of Microsoft excels.

Understanding of banking norms and processes.

Role-Service Officer

JOB ROLE :

·       Redress customer needs pertaining to cash, DDs, cheque deposits, general information.

·       Speed and accuracy of transaction.

·       Exploitation of other business opportunities sensed.

·       Providing quality of experience that will ensure retention and positive word-of-mouth.

JOB REQUIREMENT:

·       Should have handled SO profile

MBA/Graduate

Job Role: • Enhancement of Deposit pool from Customers • Establishing standards and delivery of service • Sale of non-deposit products. Cross selling targets progressively • Sale of MF and Insurance products • Fee Income • Branch Administration • Regulatory Compliance • Manage productivity and overall morale of branch team members • Overall responsible for break-even and P&L of branch   Job Requirements: • Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities • Must have had Sales experience and exposure, preferably of Liabilities products • Qualifications- MBA / CA/ CAIB • Good Leadership skills (though more tactical than strategic) • Thinker: Doer – 40:60 • In-depth understanding of financial instruments, markets and macro micro economic processes • Ability to carry along all the units involved in the customer service cycle to ensure customer “DELIGHT” • Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.