Assistant Facility Manager - Technical

Assistant Facility Manager - Technical

Job Title

Assistant Facility Manager - Technical

Job Description Summary

To achieve the timely and efficient delivery of C&W - PMSI to Client, in support of their business needs in accordance with the service levels and Key Performance Indicators.

Job Description

About the Job:

Major Responsibilities:

• Technical SPOC for Client site on behalf of Cushman Wakefield.
• Recommend and support C&W Cluster Manager/Ops Head for Client Account on Site’s Critical Operations and deliverables.
• Deliver high quality, prompt and courteous Services in support of customers’ business needs. To liaise with the Client SPOC regarding matters on delegated levels of authority.

 Facilities Operation

• Manage/Supervise and monitor the functions of Client, facilities including HVAC, Fire Safety, EHS, Power System, Soft Services, BMS , CCTV, FAPA System and any other activity as instructed by Client SPOC under purview of Contract.
• Monitor the process of reporting and follow up of requests & complaints from Client staff stationed at the building to Client SPOC.
• Ensure all Documentation, Site Compliance / checklists pertaining to Daily/Weekly /Monthly are maintained by staff.
• Supervise in coordination with Client Infra team on closures of SNAGs on weekly basis.
• Support Transition team in seamless HOTO of the Facility
• To implement and monitor a process for liaison with suppliers regarding any damage, loss found, malfunction on office assets
• Advise Client SPOC on additional purchase.
• Maintain CSAT on monthly basis.
• Manage and Supervise process of Technical and Soft Services is followed to ensure a safe , healthy & hygienic working environment.
• Initiate Daily, Weekly and Monthly Meetings with Client SPOC and take follow ups on the Minutes of the Meetings till closures.
• Delegate additional duties to the team as and when required by the Client SPOC
• Maintain Decorum, Discipline and highest level of standards at the site.
• Establish Suitable KPIs for the Team members and review every quarter for performance evaluation.
• Ensure timely submission of Invoices, Returns and relevant Documents.
• Assist the Cluster manager to meet client’s requirements.
• Incident reporting on time

Systems & Procedures

• Adapting C&W processes and systems to meet local requirements and agreeing with Client SPOC.
• Implementing C&W processes and systems.
• Training staff on processes and systems.

Health & Safety and Environmental

• Conduct monthly Site Risk Assessments of the site as per SOW agreed between both the parties
• Implement safe working systems.
• Ensuring Accident Log is kept up to date
• Reporting H&SE statistics and incidents in Monthly Report.
• Ensure all Audits assigned for the site are completed as per Calendar.

Vendor Management

• To liaise with contractors, collect quotations and prepare quotation analysis.
• To make recommendations for approval. Manage Vendors registered with Client and submit report on the transactions with them to Client SPOC
• Follow up on service level and report to the client.
• To keep and revise the existing contracts with different vendors
• To liaise with vendors on contract renewal
• To compare, evaluate and recommend vendors
•  Monthly (or as required) Vendor Meetings to agree Monthly Supplier evaluation and plan for forthcoming month.

Purchasing

• Implement and monitor the Procurement process for consumables and goods in agreement with Client policy and procedure.
• To monitor delivery from approved supplier and ensure they follow the SLAs.
• Cost Analysis report to be submitted with optimization on pilferages .

Monthly Accounting

• Implement and monitor the invoice processing system for all kinds of supplies/services managed by C&W in accordance with Client policy and procedures.
• To ensure that the FM team follow the process and invoices trackers are maintained .
• To control expenses according to the approved budget and report any adhoc/non-predictable expenses item to management and Client SPOC

Inter-Departmental Liaison

• Creating a forum for feedback from Client Employees stationed and ensure that feedback is taken regular intervals and use it to improve the service delivery standards.

Engineering Management

• Oversee Technical activity on availability of MEP Equipment at all times . Any abnormalities are to be reported to SPOC with suitable Plan of Action
• Adherence of PPM schedules for technical services is on time and implemented as per C&W guidelines.
• Review reports on engineering systems operation and maintenance.
• Initiate training session on technical service with SME technical (C&W) periodically.

About You:
 B.E./B.Tech(Elect)
 Minimum Experience – 5 To 7+ Years
 Experience within the Facility industry
 Strong written and oral communication skills
 High attention to detail and the ability to operate in a fast-paced environment

Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

 Being part of a growing global company;

 Career development and a promote from within culture;

 An organisation committed to Diversity and Inclusion
We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us! (For AUS only) We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: “Cushman & Wakefield”

Experience Level

Mid Level