1. Team Leadership: Provide effective leadership to the branch team, including hiring, training, and managing performance. Foster a positive work environment that promotes teamwork, motivation, and professional development.
2. Operations Management: Oversee daily spa operations, ensuring efficient workflow, adherence to standard operating procedures, and compliance with quality and safety guidelines, inventory management, hygiene practises
3. Sales and Marketing: Develop and execute sales and marketing strategies to drive customer acquisition, retention, and loyalty. Monitor market trends and competitor activities to identify opportunities for growth and differentiate Sunway Wellness in the market.
4. Financial Management: Manage the branch budget, monitor expenses, and implement cost-control measures. Ensure accurate financial reporting, revenue tracking, and achieve profitability targets.
5. Customer Service Excellence: Champion a customer-centric culture, ensuring exceptional service delivery at all touchpoints. Implement initiatives to enhance customer satisfaction, resolve escalated customer issues, and build strong customer relationships.

Performance Analysis: Monitor branch performance through key metrics, analyse data, and identify areas for improvement. Develop action plans and implement strategies to address performance gaps and maximize productivity.