Customer Support Executive

Job description:

Job Title: Customer Support Executive (CSE)

Company: Hoora Technologies Pvt. Ltd.

Location: Nagpur, Maharashtra (On-site)

Salary: ₹10,000 – ₹15,000 per month

Job Type: Full-time, Permanent

Experience: 0–1 Year (Freshers Welcome)

Joining: Immediate Preferred

Job Overview:

Hoora Technologies Pvt. Ltd. is looking for a dedicated and customer-focused Customer Support Executive (CSE) to join our team in Nagpur. This role is ideal for fresh graduates or candidates with up to 1 year of experience who are looking to build a career in customer service within a growing technology company.

Key Responsibilities:

• Handle customer queries via calls, emails, and chat in a professional manner
• Provide accurate information and timely resolution of customer concerns
• Maintain proper documentation of interactions in CRM systems
• Ensure high levels of customer satisfaction through effective communication
• Coordinate with internal teams to resolve customer issues

Required Skills & Qualifications:

• Strong verbal and written communication skills
• Good interpersonal and problem-solving abilities
• Basic computer knowledge (CRM knowledge is an added advantage)
• Positive attitude and customer-oriented approach

Additional Requirements:

• Laptop and mobile phone (mandatory)
• Willingness to work in shifts
• Fluency in English, Hindi, and Marathi (additional languages preferred)
• Willing to relocate to Nagpur (if applicable)

Work Location: In-person (Nagpur, Maharashtra)

Job Types: Full-time, Permanent