We are looking for a proactive and tech-savvy Customer Support Executive to assist our international clients. The ideal candidate should have a technical background, strong communication skills, and a willingness to work in rotational shifts. You will be responsible for supporting customers, finding potential leads online, and spreading awareness about our software product.

Key Responsibilities:

• Customer Support: Handle queries from international clients via email, chat, and calls. Assist with product usage, troubleshooting, and technical guidance.
• Client Research: Use platforms like Google and LinkedIn to identify potential customers and reach out to them.
• Product Awareness: Educate potential and existing customers about our software’s features and benefits.
• Documentation: Maintain logs of customer interactions and issues in CRM systems.
• Feedback Collection: Gather and report customer feedback to help improve the product and user experience.
• Cross-functional Coordination: Collaborate with technical and product teams to address customer concerns.

Requirements:

• Technical & Non-Technical background.
• Strong verbal and written communication skills in English.
• Willingness to work in rotational shifts (including night shifts for international clients).
• Ability to search and engage potential customers through Google and other platforms.
• Self-motivated, proactive, and customer-oriented.