Customer Support Representative

Job Title: Customer Support RepresentativeJob SummaryThe Customer Support Representative (CSR) is responsible for providing timely, accurate, and professional assistance to customers by addressing inquiries, resolving issues, and ensuring a positive customer experience across all support channels.

• Key ResponsibilitiesRespond to customer inquiries via phone, email, chat, or social media
• Resolve customer complaints and issues efficiently and empathetically
• Provide accurate information about products, services, and policies
• Document customer interactions and update records in CRM systems
• Escalate complex issues to appropriate teams when necessary
• Follow up with customers to ensure resolution and satisfaction
• Maintain a high level of professionalism and customer focus
• Meet or exceed performance metrics (response time, resolution rate, CSAT)
• Required Skills & QualificationsHigh school diploma or equivalent (Bachelor’s degree preferred)
• Previous experience in customer service or support (preferred)
• Excellent verbal and written communication skills
• Strong problem-solving and conflict-resolution abilities
• Ability to multitask and manage time effectively
• Basic computer skills and familiarity with CRM tools
• Patience, empathy, and a customer-first mindset
• Preferred QualificationsExperience in call center or online support environments
• Knowledge of industry-specific products or services
• Ability to work flexible shifts, including weekends or holidays
• Work EnvironmentOffice-based, remote, or hybrid depending on company policy
• Fast-paced, customer-focused environment