HR Recruiter

About the Dolly Chaiwala Private Limited

The Dolly Chaiwala Private Limited is a revolutionary franchise-based brand in the food and beverage industry, built on the philosophy that success comes through hard work and charisma, not just formal education. With a fast-growing network of outlets across India and internationally, Dolly Chaiwala is more than a chai business — it’s a cultural movement that blends style, quality, and people power.

The HR Executive will play a central role in managing people operations, ensuring our teams across outlets, franchises, and corporate functions feel supported, valued, and motivated while upholding the Dolly Chaiwala culture.

Key Responsibilities

1. Recruitment & Franchise Staffing

·        Manage hiring for outlet staff, franchise employees, and corporate roles.

·        Develop recruitment campaigns aligned with Dolly Chaiwala’s youthful and charismatic brand image.

·        Build talent pipelines for future outlet expansions (India & international).

·        Ensure new hires embody the brand’s energy, hospitality, and customer-first culture.

2. Employee Lifecycle Management

·        Oversee on-boarding, induction, and training programs for new recruits.

·        Maintain employee records across outlets, franchise units, and corporate office.

·        Handle employee transfers, confirmations, resignations, and exit formalities.

3. Payroll & Compliance

·        Coordinate attendance, payroll processing, and statutory compliances (PF, ESIC, Shops & Establishment Act, etc.).

·        Ensure compliance with labour laws across different states and franchise outlets.

·        Support internal and external HR audits.

4. Employee Engagement & Culture

·        Design and execute engagement initiatives, rewards programs, and celebrations across outlets and offices.

·        Act as the first point of contact for employee grievances, resolving issues with empathy and fairness.

·        Drive initiatives that promote Dolly Chaiwala’s vibrant, hardworking-yet-fun work culture.

5. Performance & Growth

·        Support performance appraisal processes, target setting, and feedback mechanisms.

·        Identify training needs and coordinate brand-specific learning sessions (including Dollyetes Training Programme).

·        Promote growth opportunities within the franchise model to retain talent.

6. Training & Development

·        Coordinate product knowledge, service standards, and brand-behavior training.

·        Support leadership development programs for outlet managers and franchise partners.

·        Track training effectiveness and maintain L&D records.

7. HR Policy & Standardization

·        Draft, update, and enforce HR policies suitable for franchise outlets and corporate structures.

·        Ensure consistency of HR practices across all Dolly Chaiwala locations.

·        Stay updated with HR and F&B industry best practices.

Skills & Competencies

·        Excellent people management and communication skills.

·        Strong organizational and multitasking ability in a fast-paced environment.

·        Knowledge of HR software/HRIS and payroll systems.

·        Familiarity with F&B or retail workforce challenges (shift schedules, frontline staff, high-volume hiring).

·        Problem-solving mindset with fairness, confidentiality, and empathy.

Qualifications & Experience

·        Bachelor’s/Master’s in HR, Business Administration, or related field.

·        Both Fresher and Experienced Candidates may apply (preferably 6 months – 3 years of HR experience in F&B, retail, or franchise-based business preferred).

·        Exposure to multi-location HR management is an advantage.