IT Customer Service Representative

IT Customer Service Representative

THE WORK: Join us in creating a vibrant environment where you can build knowledge and support others. You will participate in problem-solving discussions that foster collaboration and innovation. Your expertise in Windows Desktop Operating Systems will be invaluable as you contribute to our mission. We are excited to see how your passion can make a difference in our organization! Drive incident and outage management to ensure seamless operations. Monitor systems and trends to enhance performance and prevent future incidents. Track and facilitate the acceptance of changes to production environments. Operate information technology production services in alignment with established protocols. HERE'S WHAT YOU WILL NEED: Intermediate proficiency in Windows Desktop Operating Systems. Education requirements are not specified for this opportunity. It is advantageous to have prior experience in relevant related skills. BONUS POINTS IF YOU HAVE: Advanced proficiency in Network Troubleshooting. Intermediate proficiency in Technical Support. Expert proficiency in System Administration. Master proficiency in Cybersecurity Principles. Intermediate proficiency in Cloud Computing.