Receptionist / Front Office Executive

Job SummaryThe Receptionist / Front Office Executive will be the first point of contact for patients and visitors. The role involves front desk management, patient coordination, appointment scheduling, and ensuring a polite and professional experience at all times.

• Key ResponsibilitiesGreet patients and visitors courteously and guide them appropriately
• Handle patient registration, inquiries, and basic documentation
• Manage appointment scheduling, rescheduling, and confirmations
• Maintain patient records using basic computer systems
• Coordinate with doctors, nurses, and other staff for smooth patient flow
• Handle phone calls, emails, and front desk communication
• Collect and update patient information accurately
• Ensure the reception area is clean, organized, and welcoming
• Follow confidentiality and clinic/hospital protocols