Relationship Manager

Job description:

Job Summary:

We are seeking a motivated and customer-focused Customer Care Executive to join our team. You will be the first point of contact for our customers, providing exceptional service, resolving inquiries, and ensuring customer satisfaction through all communication channels.

Key Responsibilities:

• Respond to customer queries via phone, email, chat, or social media
• Resolve customer complaints in a timely and effective manner
• Maintain a high level of professionalism and empathy with customers
• Document customer interactions and update records in CRM systems
• Collaborate with other departments to resolve complex issues
• Meet performance targets (response time, resolution time, satisfaction score, etc.)

Requirements:

• Minimum 2 years of experience in customer service or a related field
• Excellent communication skills in [Languages, e.g., English, Hindi, Telugu (OPTIONAL) etc.]
• Proficient in using customer support tools and CRM systems
• Ability to work in a fast-paced environment and handle pressure
• Strong problem-solving and conflict-resolution skills
• High school diploma or equivalent (Bachelor’s degree preferred)

Job Type: Full-time

Language:

• Hindi (Required)
• Fluent English (Required)

Work Location: In person