Job Summary · Customer orientation & customer first belief · Analytical, logical, reasoning & numerical ability · Ability to observe, analyze and give constructive feedback · Process orientation & Structured thinking · Expertise in Excel & PowerPoint Responsibilities and Duties Seek Senior manager Training and Quality and implement effective methods to educate, enhance performance & communication and recognize development opportunities for employees of Altius Customer services. Create training programs and systems for multiple processes run in different centers of Altius. Respond to training/refresher requests received and provide training solutions. Create and implement learning and development programs within the organization. Identify Training needs in various employees, OJT and conduct skills development programs. Derive and enhance Product/services knowledge and work on improving communication skills of the trainees/employees. Design Bottom Quartile, OJT training module and implement to educate good practices as per industry standards. Align with the Operations team for training needs, update new USP’s of product/services. Be a part of the new process launch, gain knowledge, understand the needs of the client, build training and quality content including script, FAQs, rebuttals etc. as per client requirements and champion it for the Altius team. Manage the training and quality team, understand the deliverables from the client and work with the operations team to ensure that service levels are met. Conduct reviews on a regulars with the training and quality team to ensure that the required KPIs are being met. Handling of teams and responsibilities at both locations- Nagpur as well as Vashi. Project management expertise, experience rolling out training plans. Should be comfortable traveling to different office locations as and when required.

More about this Senior Quality & Training Manager job

Coppergate Consultants Private Limited is aggressively hiring for the job profile of Senior Quality & Training Manager at Nagpur in Wardha Road locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 40,000 INR and can go up to 50,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 5 to 31 years are eligible to apply for this job. You can apply for more jobs in Nagpur to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. Who can apply for this job? Ans. Both Male and Female candidates can apply for this job. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Nagpur at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 06-Apr-2023. For more details, download apna app and find Full Time jobs in Nagpur. Through apna, you can find jobs in 74 cities across India. Join NOW!