Shift Manager

Key responsibilities

• Employee management: Delegate tasks, create work schedules, manage employee breaks, train new hires, and address performance issues or conflicts. 
• Customer service: Ensure customers are served quickly and efficiently, monitor service quality, handle customer complaints, and resolve service issues. 
• Operations: Supervise daily workflow, monitor food preparation and quality, ensure cleanliness and maintenance of the restaurant, and manage inventory and supplies. 
• Financials: Manage cash handling, balance cash receipts, and oversee bank deposits. 
• Compliance: Enforce health, safety, and brand standards, and ensure staff follow all procedures. 
• Reporting: Monitor and report on performance metrics like sales and productivity to upper management. 

Required skills and qualities

• Leadership and team management skills
• Experience of Food services is must
• Ability to work in a fast-paced environment and multitask
• Strong communication and interpersonal skills
• Organizational and problem-solving skills
• Commitment to high-quality customer service and food standards