Tech Delivery Subject Matter Expert

Tech Delivery Subject Matter Expert

Project Role : Tech Delivery Subject Matter Expert
Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes.
Must have skills : SAP Successfactors Integrations Technical
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary
Build AI native, integration-first HR ecosystems around SAP SuccessFactors by combining deep SuccessFactors integration expertise with agentic AI architectures (LLMs + tools + retrieval + evaluation). The role focuses on designing and delivering reliable, governed, event-driven integrations across SuccessFactors modules and enterprise systems, and augmenting them with intelligent integration capabilities such as automated mapping, anomaly detection, self-healing runbooks, and conversational integration operations—without training foundation models from scratch.
Core Responsibilities
1) Integration Architecture & Delivery (SuccessFactors Core)
Design and implement end-to-end SuccessFactors integrations across HR domains (employee lifecycle, organizational data, onboarding, learning, recruiting, payroll-adjacent flows).
Build and support integrations using standard SuccessFactors integration approaches (API-based, file-based, event-triggered, scheduled/batch), aligned to enterprise integration patterns.
Define integration blueprints including interface contracts, payload schemas, transformations, error handling, retries, and reconciliation approaches.
2) Enterprise Connectivity & Middleware Engineering
Engineer integrations between SuccessFactors and enterprise systems (ERP, payroll, identity & access, finance, time systems, third-party HR apps, data platforms).
Build middleware orchestrations using common enterprise capabilities (routing, transformation, enrichment, correlation IDs, secure connectivity, throttling).
Enable secure transport patterns (SFTP/HTTPS), credential management, certificate handling, and environment promotion across landscapes.
3) Event-Driven HR Master Data & Synchronization
Implement event-driven integration approaches for employee and organizational changes, ensuring systems remain consistent with minimal latency and controlled data distribution.
Establish canonical data modeling and semantic mapping practices to reduce duplication, minimize point-to-point sprawl, and improve maintainability.
Drive data minimization and privacy-aware integration design (share only what is needed, where it is needed).
4) AI Native Integration Intelligence (Agentic Integration Layer)
Build integration agents that can interpret integration intent, generate/validate mappings, and propose transformation logic using tool-based orchestration (schema tools, metadata tools, test harnesses).
Implement retrieval-grounded integration assistance: the system retrieves interface specs, mapping rules, runbooks, and past incident patterns to produce grounded outputs (no free-form guessing).
Create copilot in the run experiences for integration operations: conversational troubleshooting, guided remediation steps, automated log summarization, and impact analysis—backed by verifiable evidence.
5) Quality Engineering, Testing & Evaluation Loops
Build automated testing strategies for integrations: contract tests, schema validation, payload regression suites, replay testing, and environment parity checks.
Implement offline and online evaluation loops for AI behaviors: golden test sets for mappings and transformations, hallucination checks, grounding rates, and safety regressions.
Define release gates for integration changes and AI prompt/tool updates to prevent silent production degradation.
6) Observability, Reliability & Run Excellence
Establish observability for integrations and AI components: structured logs, traces, metrics, correlation, and alerting across the entire integration chain.
Engineer robust failure-mode handling: retries, fallbacks, circuit breakers, DLQs/error queues, and reconciliation dashboards.
Build AI-assisted incident response patterns (triage, root-cause clustering, remediation recommendations) with strict access controls and human-in-the-loop confirmations.
7) Governance, Security & Responsible AI
Enforce enterprise governance for data privacy, authorization boundaries, and least-privilege access—especially for sensitive HR attributes.
Implement responsible AI guardrails for integration agents: tool permissions, action boundaries, redaction rules, and approval workflows for high-risk operations.
Maintain auditability across integration actions and AI-generated decisions (who/what/why/when), suitable for compliance needs.

Primary Skills (AI Native Must Have)
Strong hands-on expertise in SAP SuccessFactors technical integrations (design, build, troubleshoot, operate).
Solid understanding of enterprise integration fundamentals: APIs, payload formats, transformations, scheduling, eventing, secure transport, and monitoring.
Hands-on capability with LLM-integrated workflows: tool-calling orchestration, retrieval-grounding, prompt/templates, and evaluation harnesses.
Engineering discipline: clean implementation, automated testing, CI/CD mindset, and production reliability practices.

Secondary / Strongly Beneficial Skills
Experience with integration middleware and iFlow-style orchestration patterns.
HR domain familiarity: employee master data, org structures, time/absence, onboarding, learning, recruiting, and payroll-adjacent data flows.
Data modeling practices for canonical HR entities and semantic consistency across systems.
Experience with secrets management, certificate lifecycle management, and enterprise security controls in integration landscapes.

What This Role Does Not Center On
Training or fine-tuning foundation models from scratch.
AI-assisted only integration delivery this role owns the AI behavior (grounding, evaluation, safety boundaries, observability) as part of the integration solution.

Value Delivered
Faster, safer SuccessFactors integration delivery through agentic automation (mapping generation, test creation, runbook-driven remediation).
Higher trust and lower operational cost via grounded troubleshooting and measurable AI evaluation loops.
Scalable HR integration ecosystems that avoid brittle point-to-point growth, enabling modernization and cloud-first adoption.

Additional Information
A 15 years full time education is required.