Telecalling Executive

JOB BRIEF

To follow up on leads generated through Facebook, Instagram, and offline campaigns, and

convert them into showroom walk-ins and sales. The role requires calling, follow-up, CRM

data entry, coordination with the sales team, and building good customer relationships over

the phone.

PRIMARY RESPONSIBILITY

1. Make daily outbound calls to leads from ads and CRM.

2. Understand customer requirements (Tiles or Doors).

3. Schedule showroom visits and follow up regularly.

4. Update CRM (ZNI) daily with call status and lead details.

5. Maintain polite, professional, and persuasive call tone.

6. Coordinate with the sales team and ensure lead conversion.

7. Track follow-ups, reschedule calls, and maintain daily reports.

EDUCATION

Minimum Education :-

Technical Education :-

EXPERIENCE

Graduate in any discipline

Basic Computer Knowledge

Minimum Experience Telecalling :- 1 YEARS

(OR SALES)

Preferred Industry :- Tiles / Sanitaryware / Building Material / Furniture /

. Credit Card/ Real Estate / Doors / Home Appliances.

.

BEHAVIOURAL & TECHNICAL SKILLS

1. Good Hindi & Marathi - speaking skills, basic English understanding.

2. Confident and clear communication tone.

3. Target-oriented, positive mindset.

4. Ability to handle objections and convert to walk-ins.

5. Knowledge of Google Sheets / WhatsApp / CRM (basic training will be provided).

6. Strong follow-up and lead tracking skills.