Telecalling Executive

Job Title: Telecaller

Location: Nagpur

Department: Sales / Business Development

Job Summary:

We are seeking a confident, professional, and target-driven Telecaller to handle outbound and inbound calls, generate leads, and support the sales team in converting prospects into clients. The Telecaller will engage with potential customers, explain products/services, and maintain strong follow-ups to drive conversions and support business growth.

Key Responsibilities:

• Make outbound calls to potential customers to generate leads and promote products/services.
• Handle inbound inquiries professionally and provide accurate information.
• Understand customer needs and suggest suitable products or services.
• Maintain strong follow-ups with interested leads to ensure conversion.
• Update and maintain call records, lead status, and customer details in CRM tools.
• Schedule meetings or appointments for the sales team when required.
• Meet daily/weekly call targets and contribute to overall sales goals.
• Build and maintain positive relationships with customers to encourage future engagement.
• Provide feedback to the sales and marketing teams based on customer interactions.
• Adhere to company communication guidelines and maintain professionalism on calls.

Qualifications:

• Minimum 0- 2 years of experience in telecalling, customer service, or sales (freshers with good communication skills can also apply).
• Excellent verbal communication and interpersonal skills.
• Ability to persuade, negotiate, and handle customer objections confidently.
• Basic knowledge of MS Office and CRM tools.
• Self-motivated, disciplined, and able to meet call and conversion targets.
• Ability to work under pressure and maintain professionalism at all times.