Operations Manager

About AA Global

AA Global Security & Facility Management is a manpower solutions company specializing in security services, facility management, and 3rd party payroll deployment across Uttar Pradesh and Pan India. We are expanding rapidly and are looking for a result-oriented Operations Manager to lead site operations and workforce deployment.

Job Overview

We are hiring an experienced Operations Manager who will be responsible for end-to-end management of security operations across multiple client sites. The role involves site supervision, guard deployment, manpower planning, client coordination, and ensuring operational excellence.

Key Responsibilities

1. Site Operations Management

• Ensure smooth functioning of all deployed sites.
• Conduct regular site inspections and audits.
• Ensure guards follow duty rosters, uniform standards, and SOP compliance.
• Handle operational issues, escalations, and emergencies efficiently.

2. Manpower Management

• Recruit and onboard new security guards as per requirement.
• Maintain guard attendance, discipline, and performance standards.
• Arrange replacements in case of absenteeism.
• Ensure proper documentation (KYC, police verification, etc.).

3. New Site Deployment

• Coordinate with Marketing Team for new site handovers.
• Deploy guards within committed timelines.
• Ensure proper briefing and training before deployment.
• Conduct site risk assessment and manpower planning.

4. Client Relationship Management

• Meet new potential site owners and clients.
• Maintain regular communication with existing clients.
• Ensure client satisfaction and service quality.
• Resolve client complaints promptly.

5. Reporting & Coordination

• Submit daily/weekly operational reports to management.
• Coordinate with HR & Payroll for attendance and salary processing.
• Maintain operational records and compliance documentation.
• Required Skills & QualificationsMinimum 3–5 years experience in Security / Facility Management Operations.
• Strong leadership and manpower handling skills.
• Experience in site deployment and guard supervision.
• Good communication and client handling ability.
• Ability to travel locally for site visits.
• Basic computer knowledge (Excel, WhatsApp, Email).
• Preferred CandidateBackground in Security Agency / Manpower Company.
• Experience managing 50+ guards across multiple sites.
• Strong local network for guard recruitment.