Telesales Representative

Responsibilities of a Telesales Representative

A Telesales Representative is responsible for promoting products or services over the phone and converting leads into sales while maintaining strong customer relationships. Key responsibilities include:

Outbound & Inbound Calling

• Make outbound sales calls to potential and existing customers
• Handle inbound inquiries and sales calls professionally

Lead Generation & Qualification

• Identify and qualify prospects based on company criteria
• Maintain and update lead databases and CRM records

Product & Service Promotion

• Explain product features, benefits, pricing, and usage clearly
• Understand customer needs and recommend suitable solutions

Sales Conversion

• Achieve or exceed daily, weekly, and monthly sales targets
• Negotiate prices and close sales as per company policy

Customer Relationship Management

• Build and maintain positive relationships with customers
• Follow up on quotations, inquiries, and previous calls

Order Processing & Coordination

• Record orders accurately and forward them to relevant departments
• Coordinate with sales, dispatch, and accounts teams for smooth order execution

Handling Objections & Complaints

• Address customer objections effectively and professionally
• Resolve basic customer complaints or escalate when required

Documentation & Reporting

• Prepare daily call reports, sales reports, and follow-up logs
• Maintain proper records of customer interactions

Market & Competitor Awareness

• Stay informed about company products, offers, and competitors
• Provide market feedback to the management team

Compliance & Ethics

• Follow company sales policies and call scripts
• Maintain confidentiality and ethical sales practices