Customer Service Associate

Designation: Customer Service Associate

Qualification: HSC Passed and above

Process Type- Voice ( Sales )

Experience- 6 months or above experience (Preferable)

Qualification- Any Graduate/HSC

Job Type: Full-time

Salary: 14,500 to 17000 per month

Requirements:

Should be ready to work for the Voice process

Clarity of speech and thought is expected with basic computer knowledge.

Should previously have sales domain experience

Immediate joiners Preferred.

Must have a good command & fluency in English ,

Job Description

Answer incoming calls from customers with inquiries on product orders

Assist various departments in facilitating sales of all products in the company portfolio

Analyze customer issues and assist in resolving within the required timeframe

Coordinate with customers and ensure appropriate questioning to identify issues

Manage all customer inquiries and summarize to present to management

Administer and prioritize customer tasks and ensure achievement of all deadlines within the required timeframe.

Maintain accuracy of all data and verify the same for all customer services

Proven customer service/support experience

Strong phone contact handling skills and active listening

Familiar with CRM systems and practices

Excellent communication and presentation skills.

Manage time effectively.

Job Types: Full-time, Regular / Permanent

Salary: ₹14,500.00 - ₹17,000.00 per month

Performance bonus

Yearly bonus

Education:

Higher Secondary(12th Pass) (Preferred)

Experience: No Bar

Language:

English (Preferred)