Customer Service Executive

Job Title: Customer Support Executive

Experience: 1-3 Years

Location: Nashik

Salary: ₹18,000 – ₹25,000 per month (negotiable based on experience)

Job Description

We are seeking a customer-focused Customer Support Executive to handle customer inquiries, provide timely assistance, and ensure a high level of customer satisfaction. The role involves effective communication, issue resolution, and maintaining positive customer relationships.

Key Responsibilities

• Handle customer calls, emails, and chat inquiries professionally
• Resolve customer complaints and issues in a timely manner
• Provide accurate information about products/services
• Maintain customer records and update CRM systems
• Follow up with customers to ensure issue resolution
• Escalate complex issues to the concerned department
• Meet service quality and response time standards

Requirements

• Graduate / 12th pass (depending on role requirements)
• 1–3 years of experience in customer support (freshers can apply)
• Good verbal and written communication skills
• Basic computer knowledge and CRM familiarity
• Ability to work in shifts, if required