International BPO Executive

We are looking for a dynamic International Call Center Executive to handle outbound/inbound calls with global clients, ensuring excellent customer service and achieving business targets.

Key Responsibilities:

• Handle international customer calls (voice process) professionally
• Resolve customer queries, complaints, and provide accurate information
• Achieve daily/weekly/monthly targets and KPIs
• Maintain proper call records and update CRM systems
• Follow communication scripts and quality standards
• Build strong customer relationships and ensure satisfaction

Requirements:

• Excellent communication skills in English (mandatory)
• Ability to work in night shifts/rotational shifts
• Basic computer knowledge and typing skills
• Prior experience in international BPO preferred
• Strong problem-solving and interpersonal skills

Qualification:

• Minimum HSC/Graduate in any stream

Experience:

Min. 1 years in international call center/BPO