Lead Associate - Workforce Management

Lead Associate - WFM

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

• Manage RTA for various locations.
• Keep tracks on various KPI's to maintain the SL for the process.
• Prepare various reports for Operations to analyze the trends.
• Implements logics over Excel to prepare new templates.

Qualifications

Bachelors Degree and good WFM knowledge along with basic excel skills.

Experience Level

Entry Level