Patient Relationship Executive

Work Schedule & Engagement Terms

• The Center is currently operational on Saturday, Sunday, and Monday only.
• On the remaining working days, the selected candidate is required to attend the Center for full-day sessions for the purpose of continuous training and orientation until full-scale operations commence.
• Once the Center operations start fully, the position will transition into a full-time role.

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• Primary ResponsibilitiesGreet patients visiting the center for information, treatment, or follow-up in a courteous and professional manner.
• Provide patients with a comprehensive information booklet explaining holistic treatment approaches based on yoga and naturopathy, with emphasis on:

• Energy utilization
• Healing without medication
• Healing without physical touch
• Clearly explain the concept of holistic treatment, focusing on:
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• Balance of the body’s elements
• Techniques used to release excess or imbalanced energy through defined methods
• Educate patients about holistic treatment methods and address their initial queries with clarity and empathy.
• Guide patients to connect with the center’s official social media platforms and provide information about relevant playlists, videos, or digital resources related to their treatment.
• Schedule patient appointments based on therapist/doctor availability, ensuring proper time allocation.
• Secondary ResponsibilitiesConfirm appointments for patients who have already been scheduled.
• Guide patients through the appointment and treatment initiation process, including:
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• Required procedures
• Follow-up protocols
• Assist patients in filling out all necessary forms and consent documents, ensuring completeness and accuracy.
• Enter complete and accurate patient details into the software system, including:
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• Personal information
• Treatment-related data
• A clear and updated photograph of the patient
• Inform patients about the expected waiting and consultation time and direct them to the doctor’s/healer’s cabin accordingly.
• In case of missed appointments:
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• Check for available slots
• Reschedule promptly to ensure continuity of care
• Tertiary ResponsibilitiesConduct regular patient follow-ups, addressing concerns, progress updates, and treatment-related queries.
• Update patient photographs in the software system when visible changes occur due to treatment progress.
• Provide reassurance and emotional support to patients’ family members, especially in serious or long-term cases.
• Ensure patients who miss appointments are informed about:
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• Rescheduling procedures
• Importance of treatment continuity and follow-ups
• Coordinate with senior staff, therapists, and doctors to maintain regular follow-ups, particularly for long-duration treatment plans.
• Record detailed patient remarks, observations, and concerns in the software system.
• Digital Documentation & Reporting ResponsibilitiesMaintain digital patient reports in the system as per organizational guidelines.
• Capture and upload random aura photographs strictly according to prescribed protocols and ethical standards.
• Ensure proper tagging, date stamping, and secure storage of all digital records.
• Maintain confidentiality and accuracy while handling all digital patient data.
• Update reports periodically based on treatment milestones and reassessments.
• Additional ResponsibilitiesIdentify and record any financial difficulties faced by patients and escalate the information to management for appropriate action.
• Liaise with the Healing Center Team Leader for:
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• Urgent follow-ups
• Emergency or priority appointments
• Expedite appointments for patients affected by cancellations or medical urgency.
• Communicate regularly with patients regarding:
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• Treatment progress
• Challenges faced during therapy
• Guidance or assistance required
• Perform all additional tasks assigned by the organization, in alignment with operational requirements, patient care standards, and ethical guidelines.