Receptionist / Front Office Executive

Key Responsibilities

Guest Handling & Experience

Warmly welcome guests and ensure smooth check-in and check-out

Handle guest queries, requests, and complaints with a solution-oriented approach

Explain hostel rules, experiences, activities, and local recommendations

Create a friendly, social, and safe environment aligned with Zostel culture

Front Desk Operations

Manage room allocations and bed inventory

Handle walk-in, online, and OTA bookings (Zostel portal, OTAs, direct bookings)

Coordinate with housekeeping and operations for room readiness

Maintain guest records and ID verification as per legal requirements

Cashiering & Reporting

Handle cash, card, and UPI transactions accurately

Prepare daily cash reports and handover logs

Upsell experiences, café items, and in-house activities where applicable

Communication & Coordination

Coordinate with housekeeping, maintenance, and management teams

Update shift handover notes and daily operations logs

Assist in event execution, check-ins for groups, and high-occupancy days

Compliance & Safety

Ensure adherence to Zostel SOPs and brand guidelines

Follow safety, security, and emergency protocols

Maintain cleanliness and organization of the front desk area

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Skills & Requirements

Excellent communication skills (English & Hindi; local language preferred)

Friendly, confident, and guest-focused personality

Basic computer skills (Google Sheets, booking systems preferred)

Willingness to work in shifts, weekends, and holidays

Prior experience in hospitality/front office is a plus (hostels/hotels/cafés)

Passion for travel, people, and community living

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What We Offer

Opportunity to work with India’s leading backpacker hostel brand

Dynamic, youthful, and travel-centric work environment

Learning and growth opportunities within the Zostel Ecosystem