Telesales Executive

Key Responsibilities: 

1. Inquiry Handling & Conversion 

o Proactively follow up on leads and convert inquiries into bookings. 

o Meet defined conversion targets within stipulated timelines. 

o Maintain accurate records of all interactions and lead progress. 

2. Client Communication & Query Resolution 

o Provide prompt, accurate, and satisfactory responses to guest inquiries. 

o Maintain in-depth knowledge of Keekoo properties, offerings, and services. 

o Build trust and rapport with potential clients through effective 

communication. 

3. Sales Pipeline Management 

o Keep the sales tracker up-to-date with all lead statuses. 

o Monitor lead flow and ensure timely follow-ups at each stage. 

o Flag and resolve any delays or gaps in the conversion journey. 

4. Issue Resolution 

o Address guest concerns or booking/software-related issues professionally. 

o Coordinate with internal teams to ensure quick and effective resolution. 

5. Call Handling & Customer Service 

o Engage guests with warmth, professionalism, and empathy on every call. 

o Ensure a consistently high standard of customer service. 

o Log call details and outcomes systematically. 

6. Upselling & Cross-Selling 

o Identify opportunities to promote higher room categories, additional 

services, or packages. 

o Tailor suggestions based on guest preferences and requirements.